Look Out For Scammers

Maribeth WardTech Tips0 Comments

We recently had a customer come in with a computer virus. While explaining what was going on with her computer she mentioned she was using a well known virus protection {which we will call X}. She was due for an update with it and was having issues getting it to update. A popup window with a number for what she thought was X support appeared on her computer. She called and realized while speaking with the representative that this might not be the company she thought it was. After inquiring twice if this was X tech support, she finally got a “no.” Luckily she realized she was being scammed. Not everyone is that fortunate.

This is all too common a problem leading to failed tech support and hundreds of dollars spent by people allowing remote access to their computers. In fact, this very problem recently lead a federal court to fine operators of several international tech-support schemes more than $5.1 million.

Another common scam comes in the form of phone calls telling you that your PC is infected with a virus which they can eliminate. If you get one of these calls, hang up the phone. Reputable tech companies don’t operate through unsolicited phone calls.

If you are getting pop-ups or online ads claiming your computer is infected, be careful clicking on them. This is the same for ads offering to increase your speed. Look to see who initiated the contact. If it wasn’t you, don’t respond.

Below are a few other safety tips to help keep your computer from being compromised.

Back up your data frequently.

Use a storage device and after the back-up is performed remove the device from your computer. If you aren’t comfortable doing this you can contact us to do it for you. Please talk to us before you compromise your computer.

Use caution when you download any free applications, games or tools.

Many are good but some contain malware. Search online before you download. A simple Google search will find comments and information about the application. Spending a little time before downloading applications can save you time and money. If you do download something pay attention before you click “next” or “install.” Look carefully at the boxes to make sure you know exactly what you are getting. Look at the web address. Does it seem off? If so, don’t click it.

Know what software protection is loaded on your computer. And, keep it updated.

Some of the signs you might have a computer virus include it being slow, being unable to launch programs or having unfamiliar programs launching independently.

If you think you have issues, contact us immediately. Make sure you understand all the costs associated with fixing your machine. At WynWay Technologies we run a diagnostic and tell you about any charges before we work on your computer.

If you think you have virus issues or are worried about being scammed contact us. We can help.

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